I took my husband to the Texas Roadhouse grill for his birthday. Excellent meal. Service was decent. When my charge showed up on my credit card is when there was a problem. The meal was 36.00 I tipped the waiter 5.00. Should have been a 41.00 charge. The charge was51.00. I guess the waiter decided he deserved 10.00 more and added it to my bill with out my permission. I have lost my receipt so there is really nothing I can do about it now, but tell everyone to watch their receipt at Texas Roadhouse Grill. They pad their tips.
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. Plus that leaves me a day to spend money elsewhere, so yes, there is money to be made on Sunday.
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{ 38 comments… read them below or add one }
If you look at the bottom of your receipt the next time you go there, you’ll notice it says they automatically add a certain percentage for gratuity. This is a common practice in many restaraunts these days because of bad tipping habits from their patrons.
Top ↑Ouch. That’s not fun. You know you can call your bank and challenge the charge. They’ll usually remove it. The risk is held with the business more than the purchaser. Also, call Texas R. They’d probably want to know what was going on. If the server did this to you they’ve probably done it to others and you can help protect others.
Top ↑$10.00 added to $36.00 ticket is not a typical or automatic gratuity. Even if you’ve already lost or thrown away your receipt, at least go to the business and discuss the matter with the manager. Certainly a resolution can be reached to your satisfaction; especially since you do have the cc information.
Top ↑What a ridiculous post. You write this publicly and tell everyone about it except the manager or owner who is actually in a position to check on it for you? They would likely have a record of receipts and probably at least a couple tax years before it. He could also find out who your waiter was. Given your decision to “handle it” in this way instead of going to the source first, I suspect you’re probably also mistaken about being ripped off.
But let’s say you’re right and a mistake was made and you were overcharged. So now you’re saying “they pad their tips” and passing sweeping judgment to not just the waiter who served you, but every other employee who has ever worked there.
I worked as a waiter for a couple years back in the day and have seen many mistakes on credit card receipts (all were innocent, but there are mistakes by both customers and employees when business is heavy) and by looking at the numbers you have in your post, the most likely cause of this is you wrote the bottom line of $41 in a way that looked like $51 to someone entering the receipts. A 4 and a 5 are one of the most common numbers to look like one another when written hastily.
Regardless, I suspect you’re not 100% positive that something intentionally illegal happened or you would have gone to the manager who can probably access the original receipt (with YOUR handwritten ink), or even reported to the police.
Why do that when you can just guarantee that the facts won’t prove you wrong by calling all the employees at a restaurant thieves because of your one-time experience.
And for the record, I love Texas Roadhouse! But I’d say the same thing even if you were talking about McDonalds.
Top ↑Hmmm I dunno. If there is a dishonest waiter, they won’t be messing with credit card receipts. That just creates evidence against them. If it’s going to happen, it’s going to involve the cash tips left on tables meant for another employee.
So sorry to tell you this, but I bet anything you are wrong about this. You owe Texas Roadhouse a BIG apology.
Top ↑Ouuuuccccchhhhh!
Top ↑Texas Roadhouse is crap. Food is 3rd rate and the service is like going to a freshman prom for BBQ. There are alot of bettter choices, and service elswhere.
Top ↑I’ve heard bad reviews about Hardhat Grill, but we thoroughly enjoyed it. We will be going back, probably this weekend ; )
Top ↑Remember that every business can have a bad day. I wouldn’t write off a business for one bad visit.
Top ↑I need to make one addition to my previous comment. If you do have a bad experience at a business, tell the owners. As a business manager, I can tell you I greatly appreciate the chance to correct an a error for a customer.
Top ↑They use the “Aloha” operating system which is VERY easy to mis-key. Trust me, the odds of you being ripped off are slim to none. Make a phone call! Plus, how long was this charge on your bill? Is there the possibility that someone accidently authorized your card either on the wrong table, wrong amount, or before discounts, then deleted the authorization (ANY authorizations take 3-4 days to drop from the bank)? I just think it was mistake. And chastizing a local business without taking prior proper actions affects the employees, managers, and owner negatively.
Top ↑Nancy,
I for one am glad they added even more on because of how cheap you are. Seriously, this is 2010, dont give someone $5 on $36. Tipping, other than in Idaho and Utah, is considered part of the bill. If you dont have the money to top at least 18% for lunch, and 25% for dinner, then dont go out. Servers make their wages off of tips, and guess what, taht measly $3.35 an hour they are making gets taxed based off of your food sales…so to leave them a tip so low is disgraceful. I hope you get screwed every place you go.
Top ↑John, John, John,
A tip is at the customers discretion based on service, excellent service-20%, fair service-15% or 10%, crappy service-0%. The key here is to be an excellent server. 25% is ridiculous. Also, the customers should figure their tip based on the cost of the meal not the total bill which already includes 6% tax. As for your income. Talk to your manager. I’m purchasing a product I will pay for, that is already over prices, I’m not hiring you to wait on me. He is obviously under paying you. Idaho min wage is $7.25hr. This is a scam the restaurants have used for years. Do you tip the server at McDonalds? I think you probably don’t. The smart thing to do is get a better job.
Top ↑I would have to agree with Ribbert. Tipping is at the discretion of the customer. And as a former waiter, I can say I made very good money doing that job.
Example: At the average upper end dinner spot, Texas Roadhouse, Red Robin, Outback, etc. Not including hourly wage paid by employer. In a one hour time period you serve four tables. Each table is satisfied by the service you provided and tips you $5.00. To me that equals an average hourly wage of $20.00.
$20.00 in an hour is a very respectable wage here in Idaho Falls. Now I can understand there will be nights that are slow, or you don’t make that much per hour. But there will be nights that will be better and you will exceed that income per hour.
Now don’t get me wrong, I am not saying you should use this as an excuse to tip people less thinking that the next person will make up the difference. I’m saying that tips should be based on performance. If you feel your waiter/waitress/server did an excellent job, tip them accordingly. If your total meal cost was $100.00, a $20.00 tip would be correct for great service. But if you had only fair or worse service, that tip should go down.
As a former employee of the food service industry, the “expected” or “included” gratuity is one of the most outrageous things to come around. When restaurant’s start down that road, it seems to me that the service quality declines greatly. There is no incentive for the server to provide better service.
Top ↑This is a reason why I created a website called Ryan’s List to let everyone know about bad business practices in Idaho Falls check it out it is an great website that can be used with your Twitter and Facebook account also you can post video response. I am not trying to Spam Idaho Falls Today just helping out people to make a wise decision before spending there hard earned money.
Top ↑We went to the one in Augusta Maine and liked it so much that we went back only a few days later. The food was good, and the atmosphere was a lot of fun. Yes, they do tend to herd you in because they are so very busy, but that is part of the fun of it. I loved it when the wait staff line danced in the aisles between the booths. Great fun. I’d go again.
Top ↑Wow this just proves why the world is as f*ed up as it is….
Top ↑We live in a world full of pompous assholes like you who think they only diserve the best because the high level of self-importance they anoint themselves. The same people who claim they are appauled by what this world has become yet only fuel the fires with there expectations brought on by too many televised commercials. You people need to wake up and realize you arent special; you are no king or queen so quit expecting to be treated like one. “Oh well I paid money so I should get what I want.” No, you should get what you paid for, nothing more, again your not special you narcissists. And seriously Nancy, you twisted soul, did you really enjoyed your meal? Did you enjoyed all their was to offer then? Then dont f*ing tip only 13% you
cheapskate. If you cant afford the meal ( and that means a reasonable tip as well ), then dont go out to eat, simple as that. I mean really 13%? And you have the gal to post this comment. Have some class.
Now I can understand why someone faced with unappreciative customers such as good ol’ Nancy could possibly snap, I mean we are all human. It might not have been the right way to handle things if he/ she truely felt the need to add more to their tip; however, thats what will happen when the majority of the population tip less than 15%. All of you are ungrateful.
Holy Crap, what a response, Ax P.
Yes, people do deserve to be treated e-extra special, are willing to pay for that service and do pay today’s outrageous prices in sit-down restaurants and other businesses.
After long, hard days and weeks at the routine grind it’s more than nice to go out and be treated like a king for 40 minutes to an hour, often times after waiting in line for half an hour to get inside. Today’s business practice is to treat the customer like a king, put him first, because that justifies the charges and assures the business survives.
What has been disturbing about this thread is that a client with a complaint would choose to make the grievance public without first discussing the issue with the involved business. Her complaint, therefore is hard to take seriously. How does she expect the business to rectify or even respond to her accusations?
That complainant could have done the business, their customers and herself much better service by taking her complaints directly to the business. Hopefully, in the future, she’ll take her animosity directly to the business before spreading on the interweb.
Top ↑Hi,
Top ↑My name is Jesse Nicholas. I am a manager at Texas Roadhouse and would like to resolve this unsatisfactory experience. We keep all of our credit card reciepts on record and would be happy to look into this for you. Padding tips is not tolerated and if an employee was caught doing so he or she will be terminated immediately. We can be reached at (208)-542-9988 or at store_idahofalls@texasroadhouse.com. We look forward to hearing from you.
Thank you,
Texas Roadhouse Management
Jesse: Why are you paying your workers below minimum wage, and why are they expecting me to make up the difference?
Ax P.:You should be complaining to your manager for not paying you what is due to you for a days work not “Nancy”. A bit of advice, stay in school and get a better job. If you choose to take this advice my charge is $56.00. I would appreciate it if you would include a 25% gratuity.
Texas Roadhouse food is still crap. The service is still like going to a freshman prom for BBQ. People of IF should expand their taste and go to a real BBQ restaurant and experience the real deal. You can get Texas Roadhouse Food in the freezer section in WINCO and you don’t have to tip.
Top ↑@Ribbert
You’re an arrogant prick. You have shown your true colors and that you have obviously been spoon-fed your whole life since you’re so incredibly insulting to anyone that has ever had to work a job that is less than desireable. I on the other hand have had about 6 years restaurant experience between high school and college. I was one of those people that had to support myself and unfortunately restaurants are one of the only jobs that can work with a school schedule. During that time I worked in the kitchen, I served, and even managed. You honestly have no clue as to what situation every restaurant employee is in.
That being said, the minimum wage for general labor is $7.25; however, the minimum wage for servers in Idaho is $3.35. The Texas Roadhouse is not doing anything unethical or unjust towards their employees. Employees know that if they don’t perform well then they won’t get any tips and they will not make a decent wage. That is their incentive to give you good service when you go out to eat.
If you are happier eating food from winco then I suggest that you do just that and not deprive a server the chance of making money off of your table. What you are paying for when you tip is the service. As for being charged $10 extra, since you don’t have your receipt to refer to you could be wrong just as easily as the server could have accidentally miskeyed the tip. That is just as easy to miss as a typo in a sentence.
As for your experience at the Texas Roadhouse, every restaurant runs on humans. Humans are prone to make mistakes. I have always had good service and excellent food at the Roadhouse, and the management staff has always been eager to please and generous in fixing any mistakes that occur. It has been said already but you can still contact the management at the Roadhouse and they will be more than fair in compensating for the discrepency. Your complaining online is just petty and you have been incredibly rude towards anyone in the service industry.
Top ↑I have my credit card bill. It has the amount that was charged but not broken down into the meal charge and the tip charge. So, with that evidence how is that proof.. I KNOW what I spent. Tips should be earned… The point is not the amount of the tip… sorry to those who it offended and think I am cheap… It’s a free country, the service wasn’t that great…. The point is it’s THEFT!!!! Mr Manager I went back to Texas Roadhouse and got a “oh I’m so sorry that happened to you” From one of your cute little blonde hostess girls.
Top ↑oh and by the way $5.00 + $10.00 is $15.00 on a $36.00 bill is almost 50%… I guess that was good enough.
Top ↑Crap, now she’s insulting hair color.
Did the waitress wear glasses? She could call her 4-I’s.
Had the employee’s melon caused her freckles, then the
angry, confused, yet unwilling to take her complaint to
the business could call the employee a Ginger.
“I have my credit card bill…”
Yet she didn’t take her complaints to the business she believes screwed her. Instead, she published her tripe on the wwinterweb, expecting sympathy. When she doesn’t get the sympathy and anger she wants she insults those who’ve offered neutral opinions.
My bet’s she’s a disgruntled housewife, maybe a high school graduate with a low wage job, doesn’t feel appreciated -by anyone- and is attempting to blame Texas Roadhouse for her failures.
Oh flipping well. Take your complaints to where they will make a difference.
Top ↑Yeah! Yeah!
10 + 5 does = 15
clap, clap, clap!
You at least got through the 3rd grade!
Groovy you!
Try Geometry and Algebra, next.
Top ↑pretty hard, for non-blonds.
Can’t we all just get a long?? We know what everyone views is but now it seems that it is just getting personal. There is a lot of places in Idaho Falls that gives great service and there are places that give terrible service. That is why I started Ryan’s List dot net. I think it is great that Texas Rhoadhouse Manager said he would fix it for you. Have you tried to get the situation fixed??
Top ↑@M.S., Do you eat with that mouth? Probably Texas Roadhouse. Yes, it appears true colors have been shown. Did you want congratulation on your achievements? if you go to Texas Roadhouse they will dance for you. I quote “Employees know that if they don’t perform well then they won’t get any tips and they will not make a decent wage”. This is exactly what we are saying. I think M.S. is a manager from Texas Roadhouse and is trying to come across with an independent view. There for I deem M.S. to have no legitimate point of view on this subject. HA, HA, HA….
Top ↑@Wendy Jo, are you an angry little girl or what? You insult “disgruntled housewives”?? You just contradict your comments by acting the same way. How does the “disgruntled housewife” that brought you into this world feel? I think you work at Texas Roadhouse also, There for I deem Wendy Jo, to have no legitimate point of view on this subject. HA, HA, HA…..
@Nancy, Sorry the children have been so disrespectful to your opinions and feelings. I would recommend next time that if you really love your husband, on his next birthday you take him to a “NICE” restaurant. Again, my apologies.
The Soul Patrol has rendered its verdict. And yes, Texas Roadhouse is still crap.
Well, since I’ve already wasted ten minutes of my life reading this drivel, I might as well waste another ten commenting on the responses:
@Ribbert
methinks thou doth protest too much…
You are obviously the husband of “Nancy”. I see no other reason you would carry this on for over a month. That leads me to believe your wife is either incapable of fighting her own battles or is far too ignorant (read: idiotic) to come up with anything containing any semblance of intelligence or wit on her own.
The following is a quote from one of your earlier posts:
“Texas Roadhouse food is still crap. The service is still like going to a freshman prom for BBQ. People of IF should expand their taste and go to a real BBQ restaurant and experience the real deal. You can get Texas Roadhouse Food in the freezer section in WINCO and you don’t have to tip.”
I would love answers to the following questions, if for no other reasons than to gain a glimpse into that fractured psyche of yours and to give you an opportunity to defend your ‘logic’.
1) If Texas Roadhouse food is crap, what then would satisfy your high-end discriminating tastes? (If your answer was going to be Bubba’s, go hang yourself. Immediately.)
2 & 2.5) Why are you hanging out at freshman proms? Does Nancy know?
3) Why do you shop at WINCO, are you poor? (well, I suppose that would explain the 13% tip your wife left
@Harris
I more or less agree with everything in your posting. I’ve worked off and on at Carino’s for over 6 years and understand that errors do occur and can be the fault of either side of the table, so to speak.
I applaud you for an intelligent, grammatically correct posting with appropriate punctuation, something incredibly rare on internet forums.
@john
You are obviously a server. Your reply made me LOL. Karma is real, it will come back around on Nancy and Ribbert, don’t worry.
@jesse nicholas
It was nice to see a manager get involved. I’m curious if “Nancy/Ribbert” ever came in to talk to someone that can help rather than a hostess that knows nothing about the situation.
@M.S.
seems to understand that it was most likely a mistake made on one end of the situation but they do not?
Why is it everyone else besides Nabbert (I combined the names as they seem to be in cahoots
@Wendy Jo
LOL, that’s all I have to say, just LOL. Not the most diplomatic responses I’ve ever seen, but funny nonetheless.
@Ribbert pt. 2
I’m soooo sorry, I didn’t realize that “The Soul Patrol” in all its credibility and wisdom had already made a ruling. Please disregard the previous comments. Case closed. (inserts eye roll)
Thanks for the laughs guys but this no longer amuses me, gotta go.
Top ↑K.C.
@ Wow, just wow, Nibbert , HA, HA, ha that kills me. You are the funniest gal I don’t know. Great some more insight from a local server, I’m excited…..
1)If Texas Roadhouse food is crap, what then would satisfy your high-end discriminating tastes? (If your answer was going to be Bubba’s, go hang yourself. Immediately.)
ANSWER: Payne’s in Memphis, but please do hang yourself. You probably don’t get out of the area on your income.
2)2 & 2.5) Why are you hanging out at freshman proms?
ANSWER: Tight Butts. Does Nancy know? ANSWER: She does now.
3)Why do you shop at WINCO, are you poor?
ANSWER: Yes I’m poor; I’ve worked off and on at Carino’s for over 6 years. Please don’t judge me.
I’m happy you have found some new friends and we will miss you Wow JustharrisjohnjessenikMSwendjo(I combined the names too, that was fun)
And Yes, the Soul Patrol has already disregarded you
Top ↑WOW!! You all take a simple watch it… (servers enter the tip amount after you sign.. so padding can and does happen.) they might do this to you… so keep your receipt… so it doesn’t happen to you… into a three ring name calling circus.
Top ↑Through this forum word did get to the manager of Texas Roadhouse Grill…. He was very nice and sent me a coupon for two free dinners. So thank you so much for that to all of you. Because of this thread they did get to the bottom of it… although going to the restaurant didn’t.
Also, I guess if you don’t mind getting ripped off, what do you care about $10 I guess from what you are saying, don’t worry about it. Life is GOOD!!
Top ↑It never seems to amaze me the lengths people will go to for a free meal. I realize we are in a recession, but for s… sakes people don’t take it out on the server or establishment before giving them the appropriate opportunity to respond.
Top ↑It’s the cattle like you that make any public service positions in this close minded community incredibly frustrating. You probably sucked down 3 diet cokes before your entree even made it to your table.
I suspect, too, restaurants and bars are seeing a lot more walk-outs before the bill even hits the table.
It never ceases to amaze me the amount of people who write an article on here complaining, then disappear from thin air. The soccer complaint, this one…how about coming back and let us know how you resolved it?
Top ↑@Unbelievable!!!!! –Wwhhaaaaat is your point? Just B***hing I guess.
Top ↑@reader-Nancy did come back and gave us an update.
I didn’t read anywhere in Nancy’s original post she went to the restaurant. But in post 31, she’s thankful word got around here and the manager sent them free coupons, and because of this thread it is fine now. Guess I missed the part where exactly she took it up with them, who she talked to, and what was said. If the original post actually included more facts, I don’t think as many people would have jumped on the comment wagon.
Top ↑Ribbert. You’re an idiot.
Top ↑“Anonymous”: You’re a coward, and a server:)
Top ↑Stop the bickering.
Top ↑